TERMS & CONDITIONS

1. Introduction

George Philip's was established in 1995 by a group of Professional Doctors to cater to the specific needs of the 'Global Healthcare Industry' for 'Crirical Care Products'. We are one of India's leading manufacturers of 'Life Saving Medical Devices & Disposables' & our Products are of the highest International Standards that consistently meet and exceed our customer's expectations with respect to its 'Quality, Performance & Price'. We strive to develop & maintain 'Strong and Lasting Business Relationaship' with our 'Business Associates' and help them maintain a 'Distinct & Competitive Edge' over the competition.

Our Quality Management Systems are based on the Standards of 'ISO 9001:2008' & 'ISO 13485' & all our products are 'CE marked'. Each individual product is individually inspected for strict compliance using documented inspection manuals and only if it meets & exceed our set standards, it is then released for despatch. Our Quality Philosophy guides us through a process of continuous improvement in desogn, tooling, plastic processing, assembly, sterilization and quality control procedures.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.

3. Delivery

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

On-time delivery & up-to-date communication regarding the shipping information is another way to measure our performance. We, guarantee a 99% on-time delivery for small and large/bulk orders alike.

Return of faulty or damaged items

You should visit the step by step guide on our website for full guidance on how you should do this. To help us process returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer an exchange. You will also be liable for the cost of re-delivery and our fees (which may exceed the original cost of delivery). We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Chemist Direct will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recover our fees and expenses from you.

However, you should note:

  • Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact to be accepted.
  • Health and fitness equipment will only be accepted if dismantled and boxed as received.
  • Electrical items that are returned and found to be faulty will be replaced only, if the original item is no longer available an alternative item will be offered of the same value. No refund will be offered.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.

All returns are evaluated before being processed.

Faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify of this within 7 working days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within Chemist Directs discretion.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.

Unauthorised Returns

If you return an item without prior approval and an authorisation code, we will be unable to process your return and no refund or replacement will be provided. Unauthorised returns will be sent back to the sender with a delivery charge and 15 administration fee.

3.3 Refunds

Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the same means as when the order was placed and by no other methods.

5. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

6. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

6.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

6.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

6.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

6.4 submit contents containing marketing or promotional material which is intended to solicit business.

7. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

8. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

9. Disclaimer of Liability.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

10. General

This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use. In using the Site and information available from the Site, you agree that you will not:

(a) Post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.

(b) Omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content.

(c) Impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity.

(d) Engage in any activities in order to withhold or cloak identity or contact information.

(e) Send harassing and/or threatening messages to others.

(f) Engage in "flooding" - i.e flooding and mail bombing (sending large amounts of email repeatedly to the same email address).

(g) Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation.

(h) Publish or download web pages or content, images, descriptions or text.

(i) Electronically stalk or otherwise electronically harass another.

(j) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

(k) Engage in any activities with relation to reverse engineering of the website, including data structures, descriptions, images or any other material contained on the site.

11. Errors.

Errors & omissions accepted. We will welcome your feedback and suggestion for improving our website usability and customer's satisfaction.